Leila Mansoor Senior Delivery Manager
London, UK • leila.mansoor@gmail.com • +44 20 7946 0817
Profile Summary
- Senior Delivery Manager with 11 years of experience leading delivery in digital consultancy and client-facing engagements across retail banking, retail e-commerce, and public sector, owning outcomes end-to-end from inception through release and into operational handover.
- Solid delivery toolkit across PM platforms (Jira, Confluence), frameworks (Scrum, Kanban), scaling (SAFe), reporting (Power BI), collaboration (Miro), and flow metrics (lead time, DORA), with strong fundamentals in end-to-end delivery ownership, predictable execution, and commercial health.
- Deep expertise in end-to-end delivery ownership, multi-squad cadence and forecasting, risk, dependency, and escalation management, and commercial and client health, drawing on practices such as rolling-wave planning with weekly predictability checks and flow-based delivery reporting tuned to client and exec audiences to deliver on-time, on-budget engagements with healthy margins and happy clients.
- Engaged partner working cross-functionally with Engineering, Design, QA, Product, Client Sponsors, Finance, and Procurement teams inside fixed-price and time-and-materials client engagements, setting weekly delivery rhythm, hosting steering reviews, and brokering the trade-offs between scope, timeline, quality, and commercial expectations.
- Senior IC who shares delivery craft and fosters a culture of delivery-confidence rigor and change-request and scope discipline through coaching and engagement reviews, while running Delivery Manager community of practice and playbook reviews and authoring widely adopted SOW, RAID, and release-readiness templates; holds PMP and PMI-ACP.
Technical Skills
- Delivery Methods & Frameworks:
- Scrum, Kanban, ScrumBan, hybrid Waterfall + Agile, Lean delivery, XP, PRINCE2
- PM Platforms & Tooling:
- Jira (Advanced Roadmaps, JQL), Azure DevOps, Asana, Monday, Smartsheet, Linear, Confluence, Miro
- Scaling & Multi-Team:
- SAFe, LeSS, Nexus, Scrum@Scale, Spotify model, Agile Release Trains, PI planning
- Flow & Delivery Metrics:
- lead time, cycle time, throughput, predictability, cumulative flow, DORA, SPACE
- Reporting & BI:
- Power BI, Tableau, Looker, status decks, client-facing readouts, weekly delivery memos
- Commercial & Engagement:
- Statement-of-work scoping, change-request governance, margin tracking, renewal and expansion planning, account-team partnership
- Vendor & Resourcing:
- Vendor and offshore management, capacity planning, blended-rate forecasting, contractor onboarding, procurement partnership
- Certifications & Methods:
- PMP, PMI-ACP, CSM, PRINCE2 Practitioner, SAFe Agilist, ITIL v4
Education
Imperial College London
M.Eng. in Industrial Engineering & Operations
Work Experience
ThoughtWorks
Senior Delivery Manager
- Own end-to-end delivery of a UK retail bank's mobile-onboarding rebuild, a £8.4M / 22-month engagement spanning 4 squads and 38 contributors, accountable from inception and discovery through release, hypercare, and operational handover.
- Lead the operating cadence across engineering, design, QA, and product on a 2-week sprints rhythm, coaching 6 squad leads through a weekly delivery sync and bi-weekly 1:1s, lifting the cross-squad health score from 62 to 86 over four quarterly check-ins.
- Translate the product roadmap into a 12-week rolling-wave delivery plan across 4 squads, forecasting capacity and tracking 18 client-visible milestones; lifted sprint-commitment forecast accuracy from 71% to 94% while keeping Agile flexibility for in-sprint reordering.
- Run monthly Director-level steering reviews with the client sponsor, product, and partner-team leads, producing 22 readouts and brokering 14 scope-vs-time-vs-quality trade-offs with clear options, recommendations, and impact to commitments.
- Own a 52-item risk register and a 36-dependency map across squads and partner teams, with weekly triage, mitigation playbooks, and a clear escalation path to the client sponsor; closed the 22-month run with zero severe surprises on the commitment line.
- Run continuous improvement off a flow dashboard in Power BI with lead time, throughput, predictability, and DORA baselines, cutting per-story lead time from 12 days to 5 days through 40+ facilitated retrospectives, with no weaponized targets.
- Own commercial health on the £8.4M engagement, partnering with the account director on SOW scope, change-request governance, and renewal planning; lifted engagement margin from 22% to 31% and unlocked a £3.6M expansion SOW with the same sponsor on the back of two clean release milestones.
Cognizant Digital Business
Delivery Manager
- Adapted methodology to engagement shape across 7 client engagements, running hybrid Waterfall + Agile for fixed-price retail builds (stage-gated rollouts) and pure Agile / Scrum for digital-product workstreams, with LeSS-Huge for the retail program; pragmatic over dogmatic, framework choice followed the client and the contract shape.
- Owned release readiness on a fortnightly cadence with QA partnership on test strategy, environment management, and go-live checklists, shipping 64 releases over the run; cut production incidents per quarter from 9 to 2 through deployment-safety reviews and hypercare windows.
- Managed an £18M delivery portfolio with blended onshore / offshore staffing, leading 22 offshore engineers through team leads and partnering with Procurement and Finance on 3 vendor SOWs and monthly forecasts; closed the portfolio under target by 3% across two fiscal years.
- Partnered with Engineering, QA, Product, and Account Management on engagement intake, kickoff, and closure; authored 14 delivery playbooks (SOW templates, RAID conventions, release-readiness checklists) that became the practice baseline and mentored 5 newer Delivery Managers through their first client engagements.