Technical Program Manager Resume:
The Complete 2026 Guide

Format, profile summary, work experience, bullet points, and the technical skills section recruiters screen for. Built from 12 years of recruiting, including many years at Google.

Emmanuel Gendre, former Google Recruiter and Tech Resume Writer

Authored by

Emmanuel Gendre

Tech Resume Writer

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Ex-Google Recruiter
Emmanuel Gendre, former Google Recruiter and Tech Resume Writer

My experience with Technical Program Manager resumes

Twelve years in tech recruiting, including a long stretch at Google, and the Technical Program Manager resume has a recognizable failure mode: it reads either as a generic Program Manager who name-drops Kubernetes, or as a senior engineer who learned to file Jira tickets. Hiring Directors of Engineering at Google, Meta, and their pattern-followers spot both instantly. What they want is the cross-team technical proof: the Kubernetes + service-mesh consolidation you anchored across 8 squads, the critical-path migration plan you sequenced for a multi-region cutover, the architecture co-design session you held with the principal engineers, the SLO you negotiated and the rollback strategy you drilled before a hyperscale launch. None of that lands when the resume reads as either generic PgM or hands-on engineer.

What hiring teams actually want in 2026 is the cross-team engineering-program outcome story behind the technical bets. A Technical Program Manager resume reading as "coordinated engineering, owned the roadmap, ran steerco" without a migration outcome, a critical-path number, or an architecture decision you held gets dropped before any conversation happens.

That gap is exactly what this guide closes. Five sections decide whether the Technical Program Manager screen even starts, and the rest of this guide goes through them one at a time. The single goal: interviews back on the calendar, regardless of how soft the market feels right now.

Want the rewrite done for you? My Tech Resume Writing Service rebuilds the page from a blank file. Already have a draft and just want trained recruiter eyes on it? Drop it into the free review; every one passes through me directly and the notes come back from me.

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What the Technical Program Manager resume guide covers

How I rewrite a Technical Program Manager resume

A Technical Program Manager resume crosses my desk regularly, through both the resume writing service and the free reviews. The pattern holds: roughly nine-tenths of the page contributes nothing, and the decision rides on five sections only. Going solo? Concentrate effort on those five, leave everything else alone.

Each step has a self-contained section below. Move through them sequentially, apply the edits as you go, and the resume you end up with reads as a different document entirely. The structure:

Step 1 · Technical Program Manager Resume Format

The format to use for an
Technical Program Manager resume

Knock this one out first: the ATS has to be able to ingest the page.

Most online advice on layouts is noise. The work boils down to one thing: a text parser has to pick up your content and structure exactly as you wrote them, with nothing dropped along the way.

Keywords matter for filtering further down the funnel (that's Technical Skills, Step 5), but parsing failures are what eliminate 95% of resumes before anyone reads a word.

Three short rules cover most of it:

01

Use a text editor (Word, Google Docs)

An ATS pulls text and nothing else. If the file isn't actually text on the page, the parser comes back empty-handed. Lay the resume out in Canva or Illustrator and every line becomes a flat raster image, so the automation frameworks and CI tools you spent hours listing simply vanish. From the parser's view, you submitted a blank document.

02

Single column, plain layout

Pull every column, sidebar, table, and image out of the layout. ATS engines in 2026 still chew them up, and this is the single most common parsing failure I catch in reviews (about three drafts in ten land here). Switch to a clean single-column layout and most of the parsing damage corrects itself.

03

Simple section titles

Use Profile Summary, Technical Skills, Work Experience, Education. Not "Bugs I've Caught", not "What I Bring to Quality". ATS and recruiters both look for standard headings, and a clever label just drops you out of the bucket. Avoid fuzzy ones too: "Core Competencies" lives inside Profile Summary or Technical Skills; "Career Highlights" lives inside Profile Summary or Work Experience.

Unsure how your current PDF holds up under parsing? Run it through the ATS resume checker and look at the extracted output side by side with the page. When the extracted version comes out broken, the bullets aren't the problem, the layout is, and layout is most of how an ATS scores you.

Want a clean slate that parses correctly out of the box? Grab the Technical Program Manager resume template, designed for exactly that.

Step 2 · Technical Program Manager Profile Summary

Writing a profile summary
for a Technical Program Manager

Whatever you've read elsewhere, no resume should skip the Profile Summary. Juniors included.

If yours is missing, or it's there but weak, fixing it is the biggest single win on the table today.

All the mechanics sit inside how recruiters screen resumes. Quick version: a recruiter runs your resume twice. Pass one prunes the pile to anyone who looks credible for the role. Pass two distills that group into the actual shortlist for interviews.

Pass one is the punishing one: a recruiter cycles through file after file at a sprint, spending only seconds on each. That is where the well-known "10-second screen" stat comes from.

The Profile Summary is your only opportunity to land every cue a recruiter looks for inside that tight window. Stick it and the rest of the page gets opened; whiff it and nothing else carries weight.

Every bullet has a defined role. Below is the playbook I use when rewriting a Technical Program Manager profile summary: what each line is on the hook for, plus a worked example tied to a real product.

1

Target job title, overall experience & product scope

Bullet 1 sets the marker: the role you're aiming at, your seniority, plus the program type and engineer scope (infrastructure migration, ML platform rollout, API consolidation, multi-region launch; squad count, engineer count). Add a recognized hyperscaler-class employer (FAANG, Stripe, Shopify) if applicable. Read this sentence as the page's top headline: a hiring engineering director clocks it before anything else.

Info for recruiters Target job title Years of experience Program type & engineer scope Domain & employer
Example Senior Technical Program Manager 11 years K8s + service-mesh consolidation, 8 squads, 200 engineers Ex-Google + Meta, KubeCon speaker
2

Domain expertise

Bullet 2 covers your domain expertise: the slots that make up the Technical Program Manager role profile (laid out in Step 3, Technical Program Manager Work Experience). For this role those slots are technical program strategy and architecture co-design, cross-team engineering coordination, technical dependency and critical-path management, engineering risk and mitigation, and migration / rollout planning at scale. A hiring engineering director walks that scorecard line by line and ticks off your entries. Treat this bullet as your own scorecard and leave no row empty.

Info for recruiters Program strategy & architecture co-design Cross-team engineering coordination Critical-path & dependency management Engineering risk & mitigation Migration / rollout at scale
Example Multi-quarter program, 4 RFCs co-authored Scrum of Scrums + ART sync across 8 squads 580 dependencies tracked across the network Monte Carlo risk model on a critical migration Phased rollout: 5% → 25% → 100% canaries
3

Your tech stack

Bullet 3 names your daily toolset: the architecture/RFC practice, the program coordination platform, the dependency tracking system, the engineering metrics tools, and the technical-leadership signal. The full inventory lands further down under "Technical Skills" (covered in Step 5, Technical Program Manager Technical Skills); up here you only call out the daily drivers. For a TPgM that means: architecture, coordination, dependency, metrics, and leadership signal.

Info for recruiters Architecture & RFC practice Coordination platform Dependency tracking Engineering metrics Methodology
Example RFCs, ADRs, architecture co-design sessions Jira Plans, Linear, Asana at scale RAID at engineering, dependency boards Datadog, Honeycomb, DORA, SLO tooling Google TPM playbook, FAANG TPM model
4

Collaboration

Bullet 4 covers your cross-functional partnership. A Product Manager sits at the intersection of Engineering (who builds it), Design (who shapes it), Sales and Customer Success (who carry the customer signal), Marketing (who positions and launches it), Data and Analytics (who instruments and measures it), and executive leadership (who funds it). A hiring manager checks whether you carry those relationships cleanly, so name the partner teams and the touchpoints you owned.

Info for recruiters Partner engineering roles Architecture council co-anchor Critical-path decision authority
Example Engineering Directors / VPs Principal & Staff Engineers Tech Leads on each squad SRE / Platform / Security Architecture Council
5

Leadership

Bullet 5 surfaces your technical-program leadership. Leadership for a TPgM shows up in the systems you set: the program-charter RFC your peers reuse, the architecture co-design template you authored, the rollout runbook the engineering org now follows, the junior TPgMs you coached through their first cross-team migration, and the technical-program retrospective practice you introduced.

Info for recruiters Program-charter RFC templates authored Rollout runbook patterns Junior TPgMs you mentor
Example Program-charter RFC + co-design template author Org-wide rollout runbook pattern Mentored 4 TPgMs, 2 promoted to Senior

Technical Program Manager Profile Summary Example

Senior, Kubernetes + service-mesh consolidation across 8 squads + 200 engineers (hyperscaler-class)

Profile Summary

  • Senior Technical Program Manager with 11 years leading a Kubernetes + service-mesh consolidation across 8 squads and 200 engineers at a hyperscaler-class company, ex-Google + Meta.
  • Strong on Technical Program Strategy & Architecture Co-Design, Cross-Team Engineering Coordination, Critical-Path & Dependency Management, Engineering Risk & Mitigation, and Migration / Rollout Planning at Scale.
  • Day-to-day across Architecture (RFCs, ADRs, architecture co-design sessions), Coordination (Jira Plans, Linear, Asana at scale), Dependency (RAID at engineering, dependency boards), Metrics (Datadog, Honeycomb, DORA, SLO tooling), and Methodology (Google TPM playbook, FAANG TPM model).
  • Engineering partner across Engineering Directors, Principal & Staff Engineers, Tech Leads, SRE / Platform / Security, and the Architecture Council, owning the multi-region migration that cut P99 latency 40% across 200 engineers with zero rollback incidents over 14 months.
  • Authored the program-charter RFC and architecture co-design templates reused across the TPgM org, standardized the org-wide rollout runbook pattern, mentored 4 TPgMs (2 promoted to Senior), and introduced the technical-program retrospective practice.

Want to go deeper on this one? I cover it end to end in my guide on how to write a killer profile summary.

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Step 3 · Technical Program Manager Work Experience

Work experience on an
Technical Program Manager resume

Now back into round two. This is the section that determines whether you get the call at all, and a recruiter actually slows down here. Even so, 95% of the decision still comes from your most recent role.

The logic is simple. Your current job is the truest signal of how you operate today, what you actually run hands-on, and where your seniority genuinely sits. To turn the screen toward an interview, that role has to cover every line in the full Technical Program Manager role profile, one bullet per area you already named in the Profile Summary's Domain Expertise block.

1

Technical Program Strategy & Architecture Co-Design

Most TPgM resumes stop at "coordinated engineering" right here. Hiring engineering directors want the architecture co-design proof: the RFC you co-authored with the principal engineer, the architecture council session you anchored, the system-design trade-off you sequenced. Name the program, the architecture decision, and the technical outcome you held.

Engineering Techniques Architecture co-design with Staff+ ICs Cross-cutting RFC authoring System-design trade-off sequencing Capacity modeling at program scale
Tools Excalidraw, Structurizr, draw.io Confluence / Notion RFC repos GitHub-stored ADRs (adr-tools, MADR)
Metrics RFCs co-authored per program Architecture decisions held Cross-cutting standards adopted
2

Cross-Team Engineering Coordination

This is where mid-level candidates stay vague. Show the Scrum of Scrums you facilitate, the cross-squad working agreement you wrote, the ART sync you anchor at scale. Name the squad count, the coordination cadence, and a cross-team outcome you brokered.

Engineering Techniques Scrum of Scrums / ART sync facilitation Working agreement authoring Cross-squad SLA negotiation Engineering steering review
Tools Jira Plans / Advanced Roadmaps Linear, Asana, Smartsheet Miro / FigJam for joint replanning
Metrics Squads coordinated concurrently Cross-squad decisions resolved Steering action close rate
3

Technical Dependency & Critical-Path Management

Hiring teams want a real dependency story. Name the dependency map you maintain weekly, the critical-path stages you sequenced for a migration, the joint replanning session you led when a single team slipped. A real cross-team dependency you cleared lands every time.

Engineering Techniques Technical dependency mapping Critical-path migration planning Joint replanning sessions Dependency choreography
Tools Jira Plans dependency boards Miro PI boards, FigJam Confluence dependency tracker
Metrics Dependencies tracked in program Dependencies cleared per sprint Critical-path slips prevented
4

Engineering Risk & Mitigation

Two stakes here: technical risks you saw early and contingencies you sequenced. Show the engineering risk register you maintain (data loss, latency, vendor lock-in), the mitigation pattern you applied, the rollback strategy you drilled. A real risk mitigation that prevented a P0 lands hard.

Engineering Techniques Engineering risk register (RAID) Failure-mode analysis Rollback strategy & drills Monte Carlo at engineering scale
Tools Confluence / Notion risk wiki Chaos Mesh, Gremlin for resilience Incident.io / PagerDuty for drills
Metrics Critical risks resolved Rollback drills passed Incidents prevented (P0 avoided)
5

Stakeholder & Engineering Leadership Communication

Prove you can write to engineering leadership. The weekly engineering steering update you author, the staff+ engineering review you anchor, the program-status narrative you publish quarterly. A real engineering-leadership relationship that produced a difficult decision lands hard.

Engineering Techniques Weekly engineering steering update Staff+ review narrative authoring Quarterly engineering-org readout Architecture-council reporting
Tools Loom for async engineering updates Notion / Confluence narratives Slack engineering staff channels
Metrics Engineering-director NPS Decisions taken with TPgM support Steering cadence held
6

Migration / Rollout Planning at Scale

This is one of the clearest mid-versus-senior tells. Show the multi-region or multi-cluster migration you sequenced, the canary phasing you defended, the staged-rollout schedule the engineering org executed. Name the rollout pattern, the engineer scope, and the cutover outcome.

Engineering Techniques Canary / staged rollout patterns Multi-region / multi-cluster migration Blue-green deployment sequencing Cutover dry-run choreography
Tools LaunchDarkly / Split feature flags ArgoCD / Spinnaker for rollouts Kubernetes + Istio for traffic shift
Metrics Migration completion % Cutover time vs estimate Rollback incidents (0 is gold)
7

Quality, Reliability & Operational Readiness

Few things separate strong TPgMs from coordinators as sharply as this. Show the SLO you co-defined with SRE, the operational-readiness review you anchored before launch, the post-incident review you ran when production faltered. Name the SLO held and the incident outcome.

Engineering Techniques SLO / SLI co-definition with SRE Operational-readiness review (ORR) Post-incident review (PIR) Burn-rate alerting strategy
Tools Sloth, Nobl9, OpenSLO Datadog, Honeycomb SLO dashboards Incident.io for PIR templates
Metrics SLO attainment per critical path ORRs passed at first review PIR action close rate
8

Technical Mentorship & TPgM Capability Building

Companies hire Senior TPgMs who grow others. The junior TPgM you coached through their first cross-team migration, the program-charter RFC template you authored, the communities of practice you stood up across the engineering org. A real capability- building outcome lands.

Engineering Techniques Junior-TPgM coaching Program-charter RFC templating TPgM community of practice Internal TPgM playbook authoring
Tools Confluence / Notion TPgM wikis Slack TPgM CoP channels Internal mentorship platforms
Metrics TPgMs coached & promoted Templates adopted across org CoP engagement

Once you address all of the above, the most recent role lands at roughly eight to ten bullets. That depth is on target, not bloat, no matter what the single-page rhetoric on LinkedIn keeps repeating. Recruiters do not grade pages; two dense pages of real content win against a thin single page every time. The thing killing the screen is padding: lines that take up room without saying anything, and cutting padding is what the next section is entirely about.

Step 4 · Technical Program Manager Bullet Points

Bullet points for an
Technical Program Manager resume

On any rewrite, the bullet section consumes the largest share of my hours. The disciplined method I built to handle it, the Level System, came out of that work and now runs across every guide on the site.

The underlying base isn't fictional: it builds on Google's XYZ formula, then pushes further for power-electronics specificity. The mechanics in full live at how to write resume bullet points.

Best way in: pick any ordinary QA bullet and rebuild it one layer at a time. The framework runs 5 questions, and each answer adds the next layer of engineering depth onto the line.

Walking them in sequence drives the bullet out of generic description and into the framework, CI, and coverage specifics that hiring managers actually evaluate when picking the QA interview shortlist.

  1. 1 Task “What did I work on?” What you did
  2. 2 + Engineering Techniques “How did I do it?” How you did it
  3. 3 + Tools “What tools did I use?” Frameworks, data stores, infra
  4. 4 + Method “What method did I follow?” Named methodology
  5. 5 + Metric “What was the result?” Quantified impact
  1. Level 1, Just the task. Pick one specific thing you actually built or owned. This is the base layer, not the final line. Plenty of Technical Program Manager resumes never move past it, and that's a big reason so many get filtered before a screening call.

    Level 1

    Just the task

    Led a Kubernetes + service-mesh consolidation across 8 squads.

  2. Level 2, Add the techniques. Name the specific engineering practices the work used: the testing types, rendering modes, scaling tactics, design patterns. This is where the bullet starts proving you understand how the work was done, not just that it shipped.

    Level 2

    + Engineering Techniques

    Led a Kubernetes + service-mesh consolidation across 8 squads at a hyperscaler using architecture co-design and critical-path migration planning.

  3. Level 3, Add the tools. Drop in the named products and versions you used: the framework, the database, the build tool. Recruiters search resumes with technology queries, so the bullet stays invisible without the named stack.

    Level 3

    + Tools

    Led a Kubernetes + service-mesh consolidation across 8 squads at a hyperscaler using architecture co-design and critical-path migration planning in Jira Plans with biweekly engineering steering.

  4. Level 4, Add the method. Name the methodology, framework, or design pattern that guided the work: TDD, DDD, BDD, GitOps, MVVM, CQRS, progressive enhancement, and so on. The hiring manager is usually the one enforcing the methodology on the team, so naming yours shows you fit how they actually operate.

    Level 4

    + Method

    Adopted the Google TPM playbook to lead a Kubernetes + service-mesh consolidation across 8 squads at a hyperscaler using architecture co-design and critical-path migration planning in Jira Plans with biweekly engineering steering.

  5. Level 5, Add the metric. A number is what lifts a bullet into the top 1%. It pulls double weight: it shows the impact was real, and it shows you measured it on purpose. Skip the number and the line reads identical to every other candidate's.

    Level 5

    + Metric

    Adopted the Google TPM playbook to lead a Kubernetes + service-mesh consolidation across 8 squads at a hyperscaler using architecture co-design and critical-path migration planning in Jira Plans with biweekly engineering steering, cutting P99 latency 40% with zero rollback incidents.

For the full walkthrough, including the trick I use to extract numbers from work that looked unmeasured, see writing resume bullet points. Most Technical Program Managers already have the data: critical-path slips prevented, cross-team dependencies cleared, RFCs co-authored, P99 latency moved, migration completion %, SLO attainment, rollback drills passed, TPgMs coached and promoted. It just never made it onto the page.

Step 5 · Technical Program Manager Technical Skills

Technical skills for a Technical Program Manager resume

The ATS parses your Technical Skills section, and some systems use it for keyword filtering. That's why it needs to echo the language on the job description you're targeting.

By now, though, we're down to the fine details. Nailing this section gives you a nudge through filtering and screening, but the real weight is carried by your Profile Summary, Work Experience, and Bullet Points.

Still, the skills and keywords accumulate over the whole resume, so it pays to know what an ATS and a recruiter both watch for. That's why a separate page exists covering every Technical Program Manager skill that matters, technical and soft, with a built-in keyword parser that tunes it to a specific posting.

  1. Technical Strategy & Architecture

    Architecture docs: ADRs, RFCs, C4 model, Structurizr System design: capacity modeling, failure-mode analysis Clouds: AWS, GCP, Azure (multi-cloud programs) Orchestration: Kubernetes, service mesh (Istio, Linkerd) Migration patterns: strangler fig, blue-green, canary Reviews: architecture council, staff+ design review
  2. Program Coordination at Scale

    Planning: Jira Plans / Advanced Roadmaps, Jira Align Tracking: Linear, Asana, Smartsheet at scale Ceremonies: Scrum of Scrums, ART sync, steering reviews Methodology: Google TPM playbook, FAANG TPM model Working agreements: RACI, cross-squad SLA, escalation Whiteboarding: Miro, FigJam, Excalidraw
  3. Dependency & Risk Management

    Dependency mapping: Jira dependency boards, ropes diagrams Risk register: RAID at engineering scale Risk modeling: Monte Carlo, decision trees Critical path: CPM at engineering scale Failure modes: FMEA, chaos engineering plans Strategy mapping: Wardley mapping, value-stream
  4. Engineering Communication

    Async exec updates: Loom, Slack canvases, Notion narratives Decks: Pitch, Google Slides, Keynote Wikis: Confluence, Notion, GitHub-stored ADRs Steering decks: engineering staff narrative writing Stakeholder mapping: Mendelow, RACI, communications plan Status reporting: red / amber / green, narrative status
  5. Engineering Tooling Fluency

    Observability: Datadog, Honeycomb, Grafana, OpenTelemetry Infrastructure: Terraform, Helm, Crossplane CI / CD: ArgoCD, Spinnaker, GitHub Actions Feature flags: LaunchDarkly, Split, ConfigCat, Unleash Developer portals: Backstage, Compass, Port Incident: Incident.io, PagerDuty, FireHydrant

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Frequently asked

Technical Program Manager resume FAQ

Maps to the programs you have shipped and the engineering scope behind them. Below 6 years, a single page usually fits. At Senior or Principal Technical Program Manager, with multiple cross-team programs delivered, a multi-quarter migration you have anchored, an architecture-council relationship you have held, and engineering directors you have aligned, two pages is the correct call. The "one-page rule" from generic career advice doesn't apply to senior TPMs. Padding hurts, but so does compressing a decade of technical-program work into a single sheet. My tech resume length framework grows with seniority instead of locking to a page total.

Not by default. The real question is content density. Early TPMs fit on one page because there is not enough cross-team-program history to fill more. At Senior level, with three or four multi-team programs delivered, a critical-path migration you have anchored, a quality-and-reliability outcome you have moved, and a senior engineering relationship you have held, forcing it onto one page deletes the exact evidence that would open the screening call.

Your most recent role, hands down. Roughly 95% of the screening conversation comes from that one role, because hiring teams open it first to check the program type (infrastructure migration, ML platform rollout, API consolidation, multi-region launch), the engineer scope (50, 200, 500+), the technology stack (Kubernetes, gRPC, Kafka, multi-cloud), and the latency / quality / migration outcome. The profile summary is second only because it sits above and gets read on the way down.

Keep it single-column: drop the header icons, sidebars, and images, use plain section titles (Profile Summary, Core Competencies, Work Experience, Education), and export to PDF instead of DOCX. Then run it through my free ATS parser tool and check it is pulling out the technical vocabulary. If "Kubernetes" or "critical path" or "migration" vanishes from the output, the layout is what is broken, not the content.

For 2026, the ones you can not skip are a product management platform (Productboard, Aha!, Jira, or Linear), an analytics platform (Amplitude, Mixpanel, Pendo, or Heap), a discovery methodology (JTBD, Continuous Discovery, or Opportunity-Solution Trees), an experimentation tool (Optimizely, LaunchDarkly, or GrowthBook), and a planning framework (OKRs, North Star metric, or RICE). Strong supporting keywords are roadmap, PRD, user research, A/B testing, ARR, MAU, activation, retention, NPS, and go-to-market. Senior candidates add terms like product strategy, portfolio management, board reporting, P&L ownership, and 0-to-1 launches where relevant. The full list of Technical Program Manager resume skills, ranked by demand, includes a bullet example for each.

GitHub matters more for Technical Program Manager than for generalist PgM. A public RFC or ADR portfolio, a Kubernetes operator you co-maintain, an internal-platform-migration writeup on Medium or Substack all carry weight. Conference talks (KubeCon, QCon, Velocity, SREcon) land equally well. For Senior TPgMs, the programs you shipped and the latency / migration / quality numbers you moved at past employers carry most of the proof, so LinkedIn plus a one-paragraph program summary per role covers it. AWS Solutions Architect Professional, CKA, or executive program-management writeups are gold.

Lead with whichever the role uses. Hiring engineering directors check the headline technology first, so it has to show up in the profile summary, in the skills row, and in your strongest bullets. Add the other two only when there is real backing behind each (a Kubernetes multi-region program you co-anchored, an Istio service-mesh consolidation you sequenced, a multi-cloud failover you ran end-to-end). Three technologies with nothing behind them comes off as a checklist and gets read that way.

Target five bullets, treat six as the hard cap. A paragraph asks a hiring engineering director to read carefully inside a window that exists only for scanning, which never happens on a first pass. As bullets, they pattern-match you against the program type, the engineer scope, and the technical outcome you moved in under a second and decide whether the page deserves more attention.

Who wrote this

Built by an ex-Google recruiter

Emmanuel Gendre, former Google Recruiter and Tech Resume Writer

Emmanuel Gendre

Former Google recruiter · 12 years · 1,500+ tech resumes rewritten

I screen Technical Program Manager resumes the same way I did at Google: against the role profile, against the JD, and against the bar real hiring managers set. Everything in this guide is the field manual I use with my own clients.

Read my full story →