Business Analyst Resume: Complete 2026 Guide

From the author

Emmanuel Gendre, ex-Google recruiter

My experience with Business Analyst resumes

Twelve years in tech recruiting, including a long stretch at Google, and the Business Analyst resume has a recognizable failure mode: it reads as a list of tools (Visio, Jira, SQL) with no analysis story behind any of them. Hiring PMO directors and Heads of Strategy spot it instantly. What they want is the analysis-and-outcome story: the customer onboarding process you redesigned that cut time-from-application-to-funded from 14 days to 2, the BPMN process map you authored that exposed three redundant approval stages and saved $1.4M in operating cost, the SQL query you built that drove the business case for a $9M technology investment, the JAD session you facilitated that unlocked alignment on a stalled ERP requirements phase. None of that lands when the resume reads as "gathered requirements, facilitated meetings, wrote documents."

What hiring teams actually want in 2026 is the analysis outcome story behind the requirements work. A Business Analyst resume reading as "wrote requirements, ran workshops, documented processes" without a process metric, a business outcome, or a stakeholder relationship you held gets dropped before any conversation happens.

That gap is exactly what this guide closes. Five sections decide whether the Business Analyst screen even starts, and the rest of this guide goes through them one at a time. The single goal: interviews back on the calendar, regardless of how soft the market feels right now.

Want the rewrite done for you? My Tech Resume Writing Service rebuilds the page from a blank file. Already have a draft and just want trained recruiter eyes on it? Drop it into the free review; every one passes through me directly and the notes come back from me.

Time to get your Business Analyst resume opening calls instead of getting filtered. Let's start.

What the Business Analyst resume guide covers

How I rewrite a Business Analyst resume

A Business Analyst resume crosses my desk regularly, through both the resume writing service and the free reviews. The pattern holds: roughly nine-tenths of the page contributes nothing, and the decision rides on five sections only. Going solo? Concentrate effort on those five, leave everything else alone.

Each step has a self-contained section below. Move through them sequentially, apply the edits as you go, and the resume you end up with reads as a different document entirely. The structure:

Want the method behind it? Here's how I rewrite resumes, laid out in full.

Step 1 · Business Analyst Resume Format

The format to use for an
Business Analyst resume

Knock this one out first: the ATS has to be able to ingest the page.

Most online advice on layouts is noise. The work boils down to one thing: a text parser has to pick up your content and structure exactly as you wrote them, with nothing dropped along the way.

Keywords matter for filtering further down the funnel (that's Technical Skills, Step 5), but parsing failures are what eliminate 95% of resumes before anyone reads a word.

Three short rules cover most of it:

Use a text editor (Word, Google Docs)

An ATS pulls text and nothing else. If the file isn't actually text on the page, the parser comes back empty-handed. Lay the resume out in Canva or Illustrator and every line becomes a flat raster image, so the automation frameworks and CI tools you spent hours listing simply vanish. From the parser's view, you submitted a blank document.

Single column, plain layout

Pull every column, sidebar, table, and image out of the layout. ATS engines in 2026 still chew them up, and this is the single most common parsing failure I catch in reviews (about three drafts in ten land here). Switch to a clean single-column layout and most of the parsing damage corrects itself.

Simple section titles

Use Profile Summary, Technical Skills, Work Experience, Education. Not "Bugs I've Caught", not "What I Bring to Quality". ATS and recruiters both look for standard headings, and a clever label just drops you out of the bucket. Avoid fuzzy ones too: "Core Competencies" lives inside Profile Summary or Technical Skills; "Career Highlights" lives inside Profile Summary or Work Experience.

Unsure how your current PDF holds up under parsing? Run it through the ATS resume checker and look at the extracted output side by side with the page. When the extracted version comes out broken, the bullets aren't the problem, the layout is, and layout is most of how an ATS scores you.

Want a clean slate that parses correctly out of the box? Grab the Business Analyst resume template, designed for exactly that.

Step 2 · Business Analyst Profile Summary

Writing a profile summary
for a Business Analyst

Whatever you've read elsewhere, no resume should skip the Profile Summary. Juniors included.

If yours is missing, or it's there but weak, fixing it is the biggest single win on the table today.

All the mechanics sit inside how recruiters screen resumes. Quick version: a recruiter runs your resume twice. Pass one prunes the pile to anyone who looks credible for the role. Pass two distills that group into the actual shortlist for interviews.

Pass one is the punishing one: a recruiter cycles through file after file at a sprint, spending only seconds on each. That is where the well-known "10-second screen" stat comes from.

The Profile Summary is your only opportunity to land every cue a recruiter looks for inside that tight window. Stick it and the rest of the page gets opened; whiff it and nothing else carries weight.

Every bullet has a defined role. Below is the playbook I use when rewriting a Business Analyst profile summary: what each line is on the hook for, plus a worked example tied to a real product.

Target job title, overall experience & product scope

Bullet 1 sets the marker: the role you're aiming at, your seniority, plus the initiative type and domain scope (digital transformation, ERP, data analytics, customer experience; banking, healthcare, retail; budget if attached to your work). Add a recognized employer and a domain specialization. Read this sentence as the page's top headline: a PMO Director or Head of Strategy clocks it before anything else.

Info for recruiters Target job title Years of experience Initiative type & domain Domain & employer

Example Senior Business Analyst 9 years $25M digital banking transformation, 24-month timeline CBAP + PMI-PBA + Lean Six Sigma, Fortune 500 bank

Domain expertise

Bullet 2 covers your domain expertise: the slots that make up the Business Analyst role profile (laid out in Step 3, Business Analyst Work Experience). For this role those slots are stakeholder and business needs elicitation, requirements analysis and documentation, process modeling and optimization, data analysis and business intelligence, and use case and user story authoring. A PMO Director or Head of Strategy walks that scorecard line by line and ticks off your entries. Treat this bullet as your own scorecard and leave no row empty.

Info for recruiters Stakeholder needs elicitation Requirements analysis & documentation Process modeling & optimization Data analysis & BI Use cases & user stories

Example 40 stakeholder workshops, JAD sessions facilitated 280 requirements traced end-to-end 14 BPMN process models authored SQL data analysis for 3 business cases 180 user stories + use cases authored

Your tech stack

Bullet 3 names your daily toolset: the analysis methodology, the process-modeling tool, the data-analysis stack, the elicitation technique, and the certification stack. The full inventory lands further down under "Technical Skills" (covered in Step 5, Business Analyst Technical Skills); up here you only call out the daily drivers. For a Business Analyst that means: methodology, process modeling, data analysis, elicitation, and certifications.

Info for recruiters Analysis methodology Process modeling Data analysis Elicitation technique Certifications

Example BABOK 3, PMI-PBA, Six Sigma, Design Thinking Visio, Lucidchart, draw.io, BPMN 2.0 SQL, Excel power user, Power BI, Tableau JAD, interviews, workshops, prototyping CBAP, PMI-PBA, ECBA, PRINCE2

Collaboration

Bullet 4 covers your cross-functional partnership. A Scrum Master serves between the Product Owner (who owns backlog priority), Engineering and QA (who build and ship), the Engineering Manager (who owns people-leadership and budget), peer Business Analysts (who share the train and Scrum of Scrums), the Release Train Engineer (at SAFe scale), and business stakeholders (who need predictability from the team). A hiring manager checks whether you carry those relationships cleanly, so name the partner roles and the touchpoints you owned.

Info for recruiters Partner roles Requirements ownership As-Is / To-Be process handoff

Example Product Owner Engineering & QA Engineering Manager Peer Business Analysts / RTE Business Stakeholders

Leadership

Bullet 5 surfaces your facilitation leadership. Leadership for a Business Analyst shows up in the standards you set: the Liberating Structures retro format your peers reuse, the impediment-tracking flywheel you built, the transformation engagement you led, the coaching dojo you facilitated for junior Business Analysts, and the agile-maturity assessment you authored for engineering leadership.

Info for recruiters Facilitation patterns you authored Coaching dojos you run Junior Business Analysts you mentor

Example Liberating Structures retro library author Quarterly coaching dojo facilitator Mentored 4 Business Analysts, 2 promoted to Senior

Business Analyst Profile Summary Example

Senior, $25M digital banking transformation at a Fortune 500 bank (24-month timeline)

Profile Summary

Senior Business Analyst with 9 years serving a 3-squad Agile Release Train of 24 engineers and 3 POs at a B2B SaaS healthtech under SAFe 6.0, biweekly PI cadence.
Strong on Servant-Leadership Facilitation, Agile Ceremonies & Cadence Mastery, Team Health & Engagement, Impediment Removal & Flow Optimization, and Metrics & Continuous Improvement.
Day-to-day across Framework (SAFe 6.0, Scrum, Kanban, Scrum@Scale), Facilitation (Miro, Mural, Parabol, Retrium), Delivery (Jira, Azure DevOps, Confluence), Certifications (CSM, PSM II, A-CSM, SAFe SPC), and Metrics (EazyBI, ActionableAgile, LinearB).
Cross-functional partner across Product Owners, Engineering and QA, Engineering Managers, peer Business Analysts and RTE, and business stakeholders, owning the impediment-removal flywheel that lifted PI predictability from 60% to 92% and cut lead time from 14 days to 4 over 4 PIs.
Authored the Liberating Structures retro library reused across the train, facilitates the quarterly coaching dojo, mentored 4 Business Analysts (2 promoted to Senior), and authored the agile-maturity assessment for engineering leadership.

Want to go deeper on this one? I cover it end to end in my guide on how to write a killer profile summary.

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Step 3 · Business Analyst Work Experience

Work experience on an
Business Analyst resume

Now back into round two. This is the section that determines whether you get the call at all, and a recruiter actually slows down here. Even so, 95% of the decision still comes from your most recent role.

The logic is simple. Your current job is the truest signal of how you operate today, what you actually run hands-on, and where your seniority genuinely sits. To turn the screen toward an interview, that role has to cover every line in the full Business Analyst role profile, one bullet per area you already named in the Profile Summary's Domain Expertise block.

Stakeholder & Business Needs Elicitation

Most BA resumes stop at "gathered requirements" right here. Hiring PMO Directors want the elicitation craft: the JAD sessions you ran, the stakeholder interviews you sequenced, the workshop format you used to unstick a fragmented stakeholder group. Name the technique, the stakeholder set, and the alignment outcome.

Techniques JAD (Joint Application Design) sessions Structured interviews & surveys Workshops & observation Prototyping & storyboarding

Tools Miro / Mural / FigJam for workshops Confluence / Notion interview notes Loom for async stakeholder updates

Metrics Workshops / interviews held Stakeholder alignment score Requirements churn (lower is good)

Requirements Analysis & Documentation

This is where mid-level candidates stay vague. Show the requirements specification you authored, the traceability matrix you maintain, the requirements baseline you defended against scope creep. Name the requirement count, the baseline discipline, and a real defect-prevention outcome.

Techniques Functional & non-functional requirements Requirements traceability matrix (RTM) SMART requirement authoring Requirement baseline & change control

Tools Confluence / SharePoint requirement docs Jira / Azure DevOps for requirement tracking IBM DOORS / Modern Requirements (large orgs)

Metrics Requirement defect density Requirements traced to design / test Change requests deflected

Process Modeling & Optimization

Hiring teams want a real process story. Name the BPMN As-Is and To-Be diagrams you authored, the gap analysis you ran, the redundant steps you eliminated. A real process-cycle-time or cost-savings outcome lands every time.

Techniques BPMN 2.0 As-Is / To-Be modeling Gap analysis & root-cause Value-stream mapping (Lean) Six Sigma DMAIC redesign

Tools Visio, Lucidchart, draw.io, Signavio Camunda Modeler for executable BPMN Bizagi, ARIS for enterprise modeling

Metrics Process cycle time reduction Steps eliminated / automated Cost savings ($) attributed

Data Analysis & Business Intelligence

Two stakes here: the SQL you write yourself and the dashboards you commission. Show the queries you ran on production data, the Power BI / Tableau dashboard you built, the business case you backed up with hard numbers. A real data-driven decision lands hard.

Techniques SQL data analysis (joins, window functions) Excel power user (pivots, PowerQuery, DAX) Statistical analysis (regression, A/B) Cohort & funnel analysis

Tools PostgreSQL, MySQL, Snowflake, BigQuery Power BI, Tableau, Looker, Qlik Python (pandas), R for analysis

Metrics Business cases backed by data Dashboards in production Decisions taken with analysis support

Use Case & User Story Authoring

Prove you bridge business and engineering. Show the use case format you defend (UML use case diagrams, Cockburn-style narratives), the user story craft (INVEST, Connextra, Gherkin acceptance), the story refinement cadence you anchor. A team that ships fewer clarifying-question rounds lands hard.

Techniques Cockburn use cases & UML INVEST user stories Gherkin / Given-When-Then acceptance Example mapping (Matt Wynne)

Tools Jira / Linear story templates Cucumber Studio, SpecFlow Miro for example mapping

Metrics Story-to-ship cycle time Clarification rounds per story Acceptance criteria pass rate

Solution Evaluation & Acceptance

This is one of the clearest mid-versus-senior tells. Show the UAT plan you co-authored with QA, the acceptance criteria you defend at sign-off, the post-implementation evaluation you anchor. A real defect-deflection or sign-off outcome lands hard.

Techniques User Acceptance Testing (UAT) plan co-authoring Acceptance criteria sign-off discipline Post-implementation evaluation Benefits realization validation

Tools Jira / TestRail UAT tracking Confluence / SharePoint sign-off docs Power BI / Tableau benefits dashboards

Metrics UAT defects found First-time UAT sign-off rate Benefits realized vs forecast

Change Management & User Adoption

Few things separate strong BAs from documenters as sharply as this. The change-impact assessment you authored, the training plan you co-built with HR, the adoption metrics you tracked after go-live. A real adoption outcome (active users, time-to-proficiency) lands hard.

Techniques Change-impact assessment ADKAR / Kotter change framework Training plan & user guide authoring Adoption tracking & super-user programs

Tools Prosci ADKAR templates WalkMe, Pendo, Whatfix for in-product training Confluence / SharePoint user guides

Metrics Active users / adoption rate Time-to-proficiency Resistance signals (down is good)

Domain & Industry Expertise

Companies hire Senior BAs who bring deep domain knowledge. The banking-specific knowledge you carry (KYC, AML, Basel), the healthcare-specific knowledge (HL7, FHIR, HIPAA), the retail-specific knowledge (POS, OMS, planograms). Name the domain, the specific regulations or standards, and a real domain-driven outcome.

Techniques Banking: KYC, AML, Basel, PCI DSS, SOX Healthcare: HL7, FHIR, HIPAA, ICD-10 Retail: POS, OMS, planograms, supply chain Insurance: ACORD, claims, underwriting

Tools Industry-specific platforms (FIS, Cerner, SAP) Domain glossaries / business architecture Industry research (Gartner, Forrester)

Metrics Domain-specific initiatives led Regulatory milestones delivered Subject Matter Expert relationships held

Once you address all of the above, the most recent role lands at roughly eight to ten bullets. That depth is on target, not bloat, no matter what the single-page rhetoric on LinkedIn keeps repeating. Recruiters do not grade pages; two dense pages of real content win against a thin single page every time. The thing killing the screen is padding: lines that take up room without saying anything, and cutting padding is what the next section is entirely about.

Step 4 · Business Analyst Bullet Points

Bullet points for an
Business Analyst resume

On any rewrite, the bullet section consumes the largest share of my hours. The disciplined method I built to handle it, the Level System, came out of that work and now runs across every guide on the site.

The underlying base isn't fictional: it builds on Google's XYZ formula, then pushes further for power-electronics specificity. The mechanics in full live at how to write resume bullet points.

Best way in: pick any ordinary QA bullet and rebuild it one layer at a time. The framework runs 5 questions, and each answer adds the next layer of engineering depth onto the line.

Walking them in sequence drives the bullet out of generic description and into the framework, CI, and coverage specifics that hiring managers actually evaluate when picking the QA interview shortlist.

1 Task “What did I work on?” What you did
2 + Techniques “How did I do it?” How you did it
3 + Tools “What tools did I use?” Frameworks, data stores, infra
4 + Method “What method did I follow?” Named methodology
5 + Metric “What was the result?” Quantified impact

Level 1, Just the task. Pick one specific thing you actually built or owned. This is the base layer, not the final line. Plenty of Business Analyst resumes never move past it, and that's a big reason so many get filtered before a screening call.

Level 1
Just the task

Led requirements for a $25M digital banking transformation.
Level 2, Add the techniques. Name the specific engineering practices the work used: the testing types, rendering modes, scaling tactics, design patterns. This is where the bullet starts proving you understand how the work was done, not just that it shipped.

Level 2
+ Techniques

Led requirements for a $25M digital banking transformation at a Fortune 500 bank using stakeholder workshops and BPMN process modeling.
Level 3, Add the tools. Drop in the named products and versions you used: the framework, the database, the build tool. Recruiters search resumes with technology queries, so the bullet stays invisible without the named stack.

Level 3
+ Tools

Led requirements for a $25M digital banking transformation at a Fortune 500 bank using stakeholder workshops and BPMN process modeling in Visio with monthly steering reviews.
Level 4, Add the method. Name the methodology, framework, or design pattern that guided the work: TDD, DDD, BDD, GitOps, MVVM, CQRS, progressive enhancement, and so on. The hiring manager is usually the one enforcing the methodology on the team, so naming yours shows you fit how they actually operate.

Level 4
+ Method

Adopted BABOK-driven analysis to lead requirements for a $25M digital banking transformation at a Fortune 500 bank using stakeholder workshops and BPMN process modeling in Visio with monthly steering reviews.
Level 5, Add the metric. A number is what lifts a bullet into the top 1%. It pulls double weight: it shows the impact was real, and it shows you measured it on purpose. Skip the number and the line reads identical to every other candidate's.

Level 5
+ Metric

Adopted BABOK-driven analysis to lead requirements for a $25M digital banking transformation at a Fortune 500 bank using stakeholder workshops and BPMN process modeling in Visio with monthly steering reviews, cutting customer onboarding from 14 days to 2 days.

For the full walkthrough, including the trick I use to extract numbers from work that looked unmeasured, see writing resume bullet points. Most Business Analysts already have the data: process cycle time reduction, steps eliminated, requirement defects deflected, UAT first-pass rate, adoption rate, business cases backed by data, workshops facilitated. It just never made it onto the page.

Step 5 · Business Analyst Technical Skills

Technical skills for a Business Analyst resume

The ATS parses your Technical Skills section, and some systems use it for keyword filtering. That's why it needs to echo the language on the job description you're targeting.

By now, though, we're down to the fine details. Nailing this section gives you a nudge through filtering and screening, but the real weight is carried by your Profile Summary, Work Experience, and Bullet Points.

Still, the skills and keywords accumulate over the whole resume, so it pays to know what an ATS and a recruiter both watch for. That's why a separate page exists covering every Business Analyst skill that matters, technical and soft, with a built-in keyword parser that tunes it to a specific posting.

Business Analysis Methodologies

IIBA: BABOK 3, KEC (Knowledge Areas), techniques catalog PMI: PMI Standard for Business Analysis (PMI-PBA) Six Sigma: DMAIC, DMADV, root-cause, statistical analysis Design Thinking: empathize, define, ideate, prototype, test Lean: Toyota Production System, value-stream mapping Hybrid: Agile BA, scaled BA in SAFe / LeSS contexts
Requirements & Process Modeling

Process modeling: Visio, Lucidchart, draw.io, Signavio BPMN 2.0: As-Is / To-Be, executable BPMN (Camunda) UML: use case, sequence, activity, class diagrams Enterprise modeling: ARIS, Bizagi, Sparx EA Requirements: Jira, Azure DevOps, IBM DOORS Story craft: INVEST, Connextra, Gherkin, example mapping
Data Analysis

SQL: joins, window functions, CTEs across PostgreSQL / MySQL / Snowflake Excel: power user (pivots, PowerQuery, DAX, VBA) BI: Power BI, Tableau, Looker, Qlik Statistical analysis: regression, A/B testing, hypothesis tests Python / R: pandas, numpy, dplyr, ggplot2 Data prep: dbt, Alteryx, KNIME, Trifacta
Elicitation Techniques

JAD sessions: Joint Application Design facilitation Interviews: structured, semi-structured, contextual Workshops: Miro / Mural / FigJam multi-stakeholder Observation: day-in-the-life, job shadowing Prototyping: Figma, Axure, Balsamiq low-fi mockups Surveys: Typeform, Qualtrics, SurveyMonkey
Certifications

IIBA: CBAP, CCBA, ECBA, AAC, CBDA PMI: PMI-PBA, PMP (often paired) Axelos: PRINCE2, AgilePM (Foundation + Practitioner) Lean Six Sigma: Green Belt / Black Belt Scrum: CSPO, CSM (for agile contexts) Specialist: SAFe SP, BPMN OCEB, IIBA AAC

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You now have the format, the profile summary template, the role profile, the bullet system, and the skills categories. All that's left between your draft and the interview is a set of eyes that screened thousands of Business Analyst resumes telling you what to fix.

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Frequently asked

Business Analyst resume FAQ

How long should a Business Analyst resume be?

Maps to the trains you have run and the increments you have shipped. Below 5 years, a single page usually fits. At senior or lead PO, with multiple PI cycles you have planned, a 3-team train you have aligned, a stakeholder QBR you have owned, and a SAFe or CSPO credential in hand, two pages is the correct call. The "one-page rule" from generic career advice doesn't apply to business analysts at scale. Padding hurts, but so does compressing a decade of delivery work into a single sheet. My tech resume length framework grows with seniority instead of locking to a page total.

Should it be one page?

Not by default. The real question is content density. First-time Business Analysts fit on one page because there is not enough analysis history to fill more. At Senior level, with three or four multi-million-dollar initiatives analyzed, a process redesign you have led, requirements you have shipped end-to-end, and senior business stakeholder relationships you have held, forcing it onto one page deletes the exact evidence that would open the screening call.

What is the most important section?

Your most recent role, hands down. Roughly 95% of the screening conversation comes from that one role, because hiring teams open it first to check the initiative type (digital transformation, ERP rollout, data analytics, customer experience redesign), the domain (banking, healthcare, retail, manufacturing), the methodology (BABOK, Six Sigma, hybrid), and the process / requirements outcome. The profile summary is second only because it sits above and gets read on the way down.

How do I get my resume past ATS?

Keep it single-column: drop the header icons, sidebars, and images, use plain section titles (Profile Summary, Core Competencies, Work Experience, Education), and export to PDF instead of DOCX. Then run it through my free ATS parser tool and check it is pulling out the analysis vocabulary. If "BABOK" or "CBAP" or "BPMN" vanishes from the output, the layout is what is broken, not the content.

What keywords should I include?

For 2026, the ones you can not skip are a methodology (BABOK 3, PMI-PBA Standard, Six Sigma, Design Thinking), a certification (CBAP, PMI-PBA, ECBA, PRINCE2 Practitioner), a process-modeling tool (Visio, Lucidchart, draw.io, BPMN 2.0), a data-analysis signal (SQL, Excel power user, Power BI, Tableau), and a requirements signal (user stories, use cases, requirement specifications, traceability matrix). Strong supporting keywords are stakeholder workshops, JAD sessions, gap analysis, As-Is / To-Be, change management, and user adoption. Senior candidates add terms like enterprise analysis, business architecture, value stream mapping, and digital transformation where relevant. The full list of Business Analyst resume skills, ranked by demand, includes a bullet example for each.

Do I need a GitHub or portfolio link?

GitHub matters when you can show analytical craft: a public dashboard you built, a SQL portfolio, a process-modeling case study on Medium / Substack. What lands instead is a portfolio of analysis work: the digital transformation requirements you authored, the process redesign you delivered, the data-driven business case you defended. For Senior BAs, the initiatives you analyzed and the process / requirements outcomes you defended at past employers carry most of the proof. CBAP, PMI-PBA, IIBA, or Lean Six Sigma certifications are gold.

Should I list CBAP, PMI-PBA, and ECBA if I have all three?

List all three when current and a real reflection of how you operate. CBAP is the IIBA gold standard signal, PMI-PBA signals PMI-side BA credibility, ECBA signals foundational rigor (mostly useful early-career). For Senior BAs, leading with CBAP is typical. Where it backfires: stale certifications (an ECBA from 2014 reads odd alongside a recent CBAP). If a cert is current, in good standing, and earned, list it.

How long should my profile summary be?

Target five bullets, treat six as the hard cap. A paragraph asks a hiring manager to read carefully inside a window that exists only for scanning, which never happens on a first pass. As bullets, they pattern-match you against the initiative type, the domain, and the process / requirements outcome in under a second and decide whether the page deserves more attention.

Who wrote this

Built by an ex-Google recruiter

Emmanuel Gendre

Former Google recruiter · 12 years · 1,500+ tech resumes rewritten

I screen Business Analyst resumes the same way I did at Google: against the role profile, against the JD, and against the bar real hiring managers set. Everything in this guide is the field manual I use with my own clients.

Read my full story →

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