Daniel Reyes Lead Agile Coach
McLean, VA • daniel.reyes@gmail.com • +1 703 555 0182
Profile Summary
- Lead Agile Coach with 13 years of experience operating in regulated bank transformation programs across retail banking, cards, and capital markets, specializing in multi-team coaching, executive coaching, and transformation strategy.
- Solid background across Agile tooling (Jira, Confluence), scaling frameworks (SAFe, Spotify model), team frameworks (Scrum, Kanban), facilitation (Miro, Liberating Structures), and flow metrics (cycle time, DORA) with strong fundamentals in empirical process control, servant leadership, and outcome-focused culture change.
- Deep expertise in multi-team coaching, executive coaching, transformation strategy, and value stream mapping, drawing on practices such as Team Topologies and Lean and Theory of Constraints to build empowered, outcome-focused, and learning-oriented organizations.
- Engaged collaborator working cross-functionally with Engineering, Product, Design, Risk, and Compliance leaders in multi-tribe Agile Release Train environments, pairing on PI planning, leadership offsites, and transformation reviews with a teams-of-teams, outcome-first mindset.
- Coach who shares facilitation craft and fosters a culture of psychological safety and learning-org discipline through coaching dojos, leadership labs, and Open Space, while leading Agile Coach guild and coaching dojos and authoring widely adopted team-charter and transformation-roadmap templates; holds CTC and SAFe SPC.
Technical Skills
- Agile Tooling & Boards:
- Jira (boards, JQL, automation), Jira Align, Azure DevOps, Rally, Confluence, Miro, Mural
- Scaling Agile Frameworks:
- SAFe, LeSS, Nexus, Scrum@Scale, Spotify model, Disciplined Agile, Agile Release Trains
- Team Frameworks & Practices:
- Scrum, Kanban, XP, Lean, BDD, TDD coaching, Lean Agile
- Facilitation & Large-Scale Events:
- PI Planning, Big Room Planning, Open Space, Liberating Structures, value stream workshops, retrospective formats, working agreements
- Flow Metrics & Improvement:
- cycle time, lead time, throughput, WIP age, DORA, SPACE, Flow Framework, cumulative flow
- Coaching, Mentoring & Training:
- executive 1:1 coaching, leadership team coaching, Scrum Master mentoring, Product Owner mentoring, workshop design, learning-path design
- Certifications & Methods:
- CTC (Certified Team Coach), SAFe SPC, ICAgile ICP-ACC, ICAgile ICP-CAT, Kanban Management Professional
- Org Design & Value Streams:
- Team Topologies, value stream mapping, Lean and Theory of Constraints, dependency mapping, cognitive load assessment, organizational design
Education
Georgetown
University
B.S. in
Industrial & Systems Engineering
Work Experience
Capital One
Lead Agile
Coach
- Serve as Lead Agile Coach for the Card & Retail Bank Tech division across 4 Agile Release Trains, 22 Scrum and Kanban teams, and 180 engineers, shifting the org from output-focused command-and-control to outcome-focused, empowered, learning-oriented delivery culture.
- Coach 22 squads simultaneously through weekly team coaching rounds, surfacing cross-team patterns and dysfunctions a single-team Scrum Master cannot see, and cutting open cross-team dependencies from 84 to 31 through dependency mapping and joint refinement.
- Coach 9 directors and 2 VPs on Agile leadership, decision-making, delegation, and psychological safety through biweekly 1:1 leadership coaching, quarterly leadership offsites, and shadowed steering reviews, sustaining the cadence over 18 months with measurable shifts in delegation and feedback.
- Partnered with leadership to design and execute an 18-month transformation roadmap around SAFe and Spotify model adoption, sequencing current-state, target-state, and anti-pattern gates with the CIO and division SVP, hitting 92% of milestones on or ahead of schedule.
- Mentored 34 Scrum Masters, Product Owners, and Engineering Managers through paired coaching, designed division-wide learning paths around Scrum and Kanban, and ran 12 workshops per quarter on story slicing, facilitation, and team-health diagnostics to build sustainable internal capability beyond the coach bench.
- Stood up program-level flow dashboards around cycle time, WIP age, and DORA, coaching teams on data-driven improvement without weaponization; cut per-story cycle time from 11 days to 5 days and lifted deploy frequency 3x across the trains.
- Facilitate quarterly PI Planning for 220 people on Miro alongside Big Room Planning, Open Space sessions, and value stream workshops, anchoring program objectives, dependency walls, and risk ROAMing, and holding the SAFe PI commitment hit rate at 89% over the last four PIs.
USAA
Senior Scrum
Master
- Led value stream mapping across 3 claims and policy value streams with Engineering, Product, and Operations, attacking bottlenecks and handoff waste via Lean and Theory of Constraints, and cutting end-to-end lead time from 46 days to 19 days.
- Partnered with directors to reshape team structures using the Team Topologies framework, splitting and merging 7 squads to reduce dependencies and cognitive load, supporting the evolution over 9 months with weekly topology reviews, and pairing the redesign with Scrum coaching on the newly stream-aligned teams.
- Drove Kanban adoption and XP engineering practices across 5 squads as a deliberate alternative to Scrum where flow fit the work better, using cycle time as the framework-fit signal and helping teams choose, adapt, and apply the right model instead of defaulting to one.
- Served as Senior Scrum Master to the claims-platform squad of 8 engineers, 2 QA, and 1 designer on Jira, running Scrum events, removing impediments, and mentoring 3 newer Scrum Masters across the platform tribe through their first scaling cycles.