IT resume writing service for helpdesk, sysadmin, network, security, cloud, and IT leadership roles. Written by a recruiter who screened 10,000s of resumes at Google.
Every IT resume review is done by me
Curious first? Here’s what the free review includes →
Getting hired in IT got much harder. There are fewer seats open, with more people applying to job openings, and many Sys Admins, Network Engineers, and IT Managers found themselves back on the market at the same time because of the recent tech layoffs.
Most IT candidates get rejected at the first recruiter screen, because their resume doesn’t show the expected scope, technical skills, and metrics.
Recruiter screens aren’t done randomly. They follow the same method almost everywhere, and it takes a recruiter to know the exact reasoning behind it.
That’s the whole point of this IT resume service: it’s written to pass the same resume screens I ran 10,000 times for Google. I write the exact technical details, keywords, and metrics a recruiter needs to see to approve your resume and call you back for an interview.
As a tech resume writer, I cover IT support and helpdesk, systems administration, networking, cybersecurity, cloud and DevOps, and IT leadership.
Free IT resume review
You’ve sent out a hundred applications and heard (almost) nothing back. Employers don’t explain their rejections, so you keep sending the same resume… which gets you the same result.
Why not ask a recruiter what’s wrong directly?
I’ll read your IT resume exactly the way I screened resumes at Google.
I’ll get back to you today with:
I’ll review your resume personally within 12 hrs
You sent 100, maybe 200 applications. You got a couple of calls, then silence. Nobody tells you why you got rejected, so you keep guessing. If you haven’t job hunted in a few years, you’ve probably noticed that the resume that got you your last IT job doesn’t seem to work anymore.
A lot has changed in the industry. MSPs took over work that used to be in-house. Cloud platforms consolidated many jobs into one. Smaller IT teams can now run larger environments.
There’s also the layoffs that keep getting worse since 2023, which tripled the number of applicants per position. So all things being equal, getting any job in IT has become 3 times harder.
A few years back, you could land a SysAdmin role based on a LinkedIn profile. Today, you have to compete for every interview. If you can’t pass resume screens, the cost isn’t just lost income. It’s the senior role that went to someone else, the certs you studied for nothing, and your career that doesn’t grow while you wait.
So how do you get out of this situation?
You probably turned to AI first (who wouldn’t?). There are a bunch of AI resume tools out there, as well as good old Claude and ChatGPT.
At first, it looks like they’re fixing the problem: they make your resume read better, with more professional-sounding sentences.
But like everything else with AI, once you look at what it generates carefully, no real improvement is done to content. What’s lacking is the intention. For an IT resume, that’s the role profile (topics recruiters care about), technical details (tools, methodologies, techniques), and a measure of your impact (metrics).
Recruiters are complaining about AI-written resumes more than ever. Where you’re struggling with getting responses, they have the opposite problem: they’re swamped with fake applications and AI-generated resumes.
Don’t get me wrong: AI itself is not the problem. It can form the sentences, but deciding what goes in your resume first is still a human’s job.
I review resumes every day, and it seems candidates are competing on design, in an effort to stand out. Two columns, icons, skill bars... some look great.
Recruiters don’t care, though. They spend 6 to 10 seconds on the first resume screen looking for key details like how many users and servers you support, an Exchange to Microsoft 365 migration, a Windows 11 rollout with Intune, or a firewall replacement across 20 sites… They do not have time to re-learn where information is every time they open a new resume.
Worse even, ATS parsers struggle with fancy layouts too. Your beautiful Canva resume embeds text inside an image, which makes it invisible to text-parsers. That gets you rejected before you even have a chance to convince a recruiter. The fix is better content, not a better design.
Your resume should be written for a very specific audience: the recruiter.
IT resumes that do best are built by someone who knows how recruiters work.
So who better to write it than a recruiter? I spent 13 years recruiting, many of them at Google, deciding every day who got a callback. Every writing decision I make comes from that experience.
Getting past the first recruiter screen is half the job. To get shortlisted for interviews, the hiring manager reads your resume next, and they expect concrete technical details.
That’s information on Active Directory and Entra ID setups, PowerShell scripts to automate user onboarding, Jira integrations, and the patching and backup jobs, etc…
Unlike most other tech recruiters, I actually build and manage my own infrastructure and systems at TechieCV. I’m self-taught, so I probably wouldn’t do it as well as you, but I’m solid on the theory!
You get a unique skill set that combines FAANG recruitment experience + hands-on IT knowledge with a track record of 1,500 IT resumes rewritten to this date.
Most resume services start with a form or a quick meeting and rewrite your resume with better sentences. As stated above, that’s the only part AI does well already, but it isn’t what gets you interviews.
My process is different: I rewrite your entire resume from scratch, with placeholders, suggestions and questions, and we collaborate on a shared Google Doc. I leave a comment on every decision, you reply, I update. No video calls, no scheduling. And the back and forth almost always brings up good (and bad) memories of work you’d forgotten: an outage you fixed at 2am, a script that saves your team hours every week, etc…
Same job, same person, same facts. The difference is how it is written. Here are 3 bullet points that I rewrote.
Responded to helpdesk tickets and resolved user issues in a timely manner.
Resolved 45+ ServiceNow tickets a week for a 600-user Microsoft 365 and Intune environment, held a 95% SLA, and wrote 12 runbooks (MFA lockouts, VPN drops, device enrollment) that cut Tier 2 escalations by 30%.
Added: Ticket volume, environment size, ticketing tool, SLA, runbook topics, result
Managed Windows servers and Active Directory.
Ran 140 Windows Server and RHEL hosts with automated patching through WSUS and Ansible, and merged 3 AD forests into one after an acquisition using ADMT and staged weekend cutovers, with zero downtime for 2,000 users.
Added: Scale, tools, method, project, result
Responsible for network maintenance and troubleshooting.
Rolled out Meraki SD-WAN across 22 branch sites with dual-ISP failover and site-to-site VPN, replaced MPLS circuits, cut WAN costs by 30% ($180K a year), and held 99.98% uptime through the migration.
Added: Stack, design, scope, cost, uptime
Examples, with client details changed. The method behind them is in how to write resume bullet points.
Most resume services are general agencies. They handle everyone from marketers and secretaries to construction workers. They don’t master a specific industry, and they certainly don’t have experience hiring for the IT role you’re looking for. So they will fix your formatting and your verbs, but that’s not why you’re getting rejected. Back to square one…
A resume for a Helpdesk Specialist vs. an IT Manager follows very different strategies. As an IT resume writer, a lot of my work happens before I rewrite anything. I assess your profile and experience against role profiles for your target position and level, and define a positioning. This is what justifies the editorial choices I make. Here are a few examples of repositioning (names changed).
6 years on the helpdesk of a 1,200-person hospital network
5 years as a Systems Engineer at a regional bank
IT Manager of a 5-person team at a 300-employee manufacturer
I write for everyone within the IT org, from the helpdesk to the CIO’s office.
If your domain is listed below, I’ve helped people like you land a better job!
Helpdesk resumes usually read like a list of tickets closed. I write them to show volume, SLAs, first-contact resolution, the runbooks you wrote, and the escalations you solved yourself. That’s what a Tier 2 or sysadmin hiring manager wants to see.
Sysadmins and infra engineers get hired on the size and health of the environment they run. I write about the hosts, users, and sites you are responsible for, as well as patching and backup work (which nobody notices until they fail…), and the migrations you led.
Network resumes should be heavy in technical details and keywords. We’ll write about technology (Cisco, Juniper, Fortinet or Meraki), and scope (how many sites, what uptime). I tell recruiters about the designs you built and the outages you prevented.
Security teams are hiring, and the competition is strong. I write the threats you detected, the incidents you closed, the controls you put in place, and the audits you passed (SOC 2, ISO 27001, NIST).
A lot of our IT infrastructure is moving to the cloud, so it’s a constant area of focus for recruiters and hiring managers. I write the AWS or Azure work you already do, the scripts that are really automation, and the on-prem migrations you helped with, to position you as a “cloud-first” engineer.
At manager level and above, the resume stops being about tools. Technical details should of course remain, but I’ll also write about budget, headcount, vendor contracts, and the difficult decisions you made, because that’s what you’ll be judged on.
Free resume review
Send it over. I have detailed Role Profiles for almost every IT job, from Tier 1 support to CIO, so I know exactly if yours covers the basics.
I’ll tell you what a recruiter would think of it, so you can get some clarity.
I’ll review your resume personally within 12 hrs
Before anyone reads your resume, a recruiter often searches for it. They either do it manually or set filters based on search strings. Most resume services never mention this, because they’ve never sat in the recruiter’s seat.
Recruiters use Boolean searches in the ATS (Applicant Tracking Systems) or LinkedIn Recruiter, and only the resumes that match show up. So keywords matter.
Recruiters search for the exact tools and certs in the job post, plus the common variants: Azure AD and Entra ID, Intune and Endpoint Manager, etc… If your resume doesn’t use the right set of keywords, you stay invisible.
I write about your technical skills within your bullet points, using the exact lists used by recruiters, rather than just listing them in your “Technical Skills” section.
Want to check keywords for your role? See the skills pages for IT support, system administrators, network engineers, and SOC analysts.
Sysadmin role
("system administrator" OR sysadmin) AND (Intune OR "Endpoint Manager") AND ("Azure AD" OR "Entra ID") NOT intern
Network engineer role
"network engineer" AND (CCNA OR CCNP) AND (BGP OR OSPF) AND (Meraki OR "SD-WAN")
SOC analyst role
("SOC analyst" OR "security analyst") AND (Splunk OR Sentinel) AND ("Security+" OR "CySA+")
Three steps, all in writing. Nothing to schedule, and you see every decision as it’s made.
Step 1 of 3
Upload your resume and tell me the roles you’re going after. I send back a short requirements form: target companies, level, certifications, and anything the resume doesn’t already say about your environment. That’s the whole intake.
Takes 5 minutes
Step 2 of 3
I rewrite in a Google Doc and leave a comment on every decision. You push back, add the context I’m missing, and correct anything I got wrong about your environment. No calls to schedule, and you see the reasoning as it happens.
Draft back in 4 business days
Step 3 of 3
The final resume comes back as DOCX and PDF, ATS-checked, with the doc and its full version history still yours. Revisions stay open for 30 days on Climb the Ladder and Power Move.
Yours to keep
Want the long version? See my full writing process, step by step.
Quick intro: I’m Emmanuel. I have 13 years of recruiting experience, including many years at Google, which is known for its world-class tech recruiting team, hiring process and selection methodology.
Before Google I was in-house at Groupon, and before that I spent 4 years at a Tokyo agency placing candidates at famous brands like Warner, Disney, and Universal.
The other thing that matters: I develop and I ship new features and systems every week. I learned programming manually, way before AI tools like Claude Code and Codex. I use, research and write about the same tools you see in your daily life, so I’m technical enough to read what you did, push back and provide concrete suggestions.
My track record so far: 1,500+ resumes rewritten end-to-end, 10,000s screened during my recruiting years, 4.9 / 5 across 419 Fiverr reviews and Top Rated Seller status, and clients hired at Google, Meta, Amazon, Microsoft, and a long list of MSPs, mid-market companies, and scale-ups.
More about my background, or find me on LinkedIn if you want to look me up.
Verified reviews from my Fiverr profile
Choose the option that fits your career!
Built for students and junior IT pros working with a tight budget.
Includes:
Ask for a refund within 14 days of receiving your draft and you get all of your money back, no explanation needed.
Best value for mid-career and senior IT pros going after competitive roles.
Includes:
For 30 days, ask for changes whenever you want. I usually turn each revision around in 1 business day (2 at most, and that’s rare).
I write new content for your LinkedIn profile and give you a checklist of updates that bring in more recruiter messages. I never need your password.
A cover letter written for the role you’re targeting, with a few placeholders so you can adapt it to each company in a couple of minutes.
A spreadsheet of 5,000+ companies with direct links to their career pages, their Indeed and Glassdoor postings, interview questions, and more. It also has a tracker for your applications, ready-to-send email templates, a sheet to compare job offers, and job search analytics.
Ask for a refund within 14 days of receiving your draft and you get all of your money back, no explanation needed.
Pick this one if you need the resume fast, or if you want me coaching you through the search.
All of Climb the Ladder, and also:
Coaching happens in writing on WhatsApp. For 4 weeks, you can send me 1 question per business day and get 1 answer back. Anything goes: job search, interviews, career growth, and planning your next move.
Ask for a refund within 14 days of receiving your draft and you get all of your money back, no explanation needed.
Prices are in USD. Checkout shows the amount in your local currency before you pay.
Free resume review
Send your resume in. I open it in Google Docs, add line-by-line comments on every section, and grade it on four things: ATS, profile summary, role coverage, and bullet depth. You get the doc back with every comment ready to act on.
Free, personally reviewed within 12 hours by a former Google recruiter. No card, no signup, no upsell.
Prefer to see an example first? Read how the free review works →
I’ll review your resume personally within 12 hrs
The difference is what gets touched in the rewrite. A generic writer fixes your grammar and swaps a few verbs. That’s about it, because that’s all they can read. The environment size, the change success rate, the migration you ran on a Saturday night, the compliance scope you owned: all of that stays where it was, because they don’t have the context to judge it. I do. 13 years of recruiting, including many years at Google, plus 6 years writing code on the side. That’s what lets me pull the right facts out of you and write them the way IT hiring managers read them.
Pretty much any modern IT role. Service desk and helpdesk (Tier 1 to 3, desktop support, IT support specialist). Systems and infrastructure (sysadmin, Windows and Linux admin, Microsoft 365, infrastructure engineer, DBA). Networking (network admin, network engineer, network architect). Endpoint and identity (Intune, Jamf, Entra ID, Okta). Cloud (cloud engineer, cloud admin, DevOps). Security (SOC analyst, GRC, IAM, vulnerability management). And IT leadership (IT manager, IT director, head of IT, CIO). If your title isn’t on that list, send me a note: I keep a Role Profile for almost every IT title.
Yes, all the time. Most Tier 1 and helpdesk resumes get rejected because they read like a list of tickets closed, with no scope and no sign of progression. I rewrite them to show how many tickets you handled per week, your SLA rate, your first-contact resolution, the categories you owned, the runbooks you wrote, and the escalations you solved without passing them up the chain. That’s what hiring managers for Tier 2 and sysadmin roles want to see.
It depends on your level. At entry level, put them high on page one, because a CompTIA A+ or Network+ is often the first thing a recruiter checks for. At mid-level, give them their own section after your experience: your work leads now, and the certs back it up. At senior level, keep the ones a leadership panel reads (ITIL, CISSP, PMP) and drop the early ones. Always write the full cert name and the year, and list a cert you’re studying for as “in progress” with a target date.
Yes. Every resume I deliver is a clean single-column layout that ATS software reads without problems. For keywords, I write the tools and certs from your target job posts into real bullets, using the words recruiters type into their searches (Entra ID and Azure AD, Intune and Endpoint Manager). A keyword stuffed into a skills list gets you found, then rejected, when the recruiter can’t see where you used it.
Yes. MSP work is great material once it’s written right: lots of clients, lots of environments, a lot of range. I group contract and MSP roles so the resume doesn’t look like job hopping, and I write the client environments you supported (size, industry, stack) without breaking any NDA. Remote work gets written the same way as on-site work, with the scope at the top of each role.
Yes, it’s one of the most common rewrites I do. The trick isn’t to stuff the resume with DevOps buzzwords. It’s to pull out the work you’ve already done that maps to cloud or DevOps and write it the right way. Your PowerShell and Bash scripts are automation. The on-prem to Azure migration you helped with is cloud migration experience. We’re not making anything up. We’re writing the real work so a recruiter doesn’t filter you out before someone with context reads it.
The first draft comes back in 4 business days, or 1 business day on Power Move. Revisions usually take 1 business day each. Most clients sign off on the final version within 5 to 10 business days, depending on how fast they reply to the comments in the doc.
Most IT resume services charge between $150 and $400. Mine are $195 to $495. The difference is what the writer can read. A generalist charges less because they’re editing your grammar, not deciding whether your Intune rollout or your network refresh should go first for the role you want. If your resume is already close and needs a polish, the cheaper option is fine. If the callbacks aren’t coming, the polish was never the problem.
AI is great at rewording. It isn’t great at deciding. It can’t tell you whether your three years on the service desk should be one line or three bullets, whether to lead with your ITIL work or last quarter’s Okta cutover, or what a senior network engineer resume should look like at a bank versus a SaaS company. Most people who hire me have already tried AI. The output reads fine. The callbacks still don’t come.
Every time something big changes, not just when you’re job hunting: a new cert, a finished migration or rollout, a new tool in your stack, a promotion, or a bigger environment. Write it down while the numbers are fresh. Six months later you won’t remember how many users the rollout covered, and that number is what the recruiter wants.
No. The one-page rule is a myth. Recruiters care about how much useful information is on the page, not the page count. If you have 10 years of progression from helpdesk to sysadmin to infrastructure lead, two pages is fine. If you have one solid sysadmin role, one page works. The right question is: can I delete this line without losing a fact a recruiter would care about? If yes, cut it. If no, keep it, and let the length sort itself out.
Still on the fence? The free resume review is the easiest way to find out whether you need an IT resume service
or just a small fix you can do yourself.